Huawei Connect 2021 ▏ iSoftStone Attends with its Full-stack Products RPA to Help Enterprises Create the Best Practice of Business Operation & Maintenance Automation

On September 23, Huawei Connect 2021 with the theme of "Dive into Digital" was held as scheduled through worldwide online live streaming and interaction. As one of the largest events in the global technology industry, Huawei Connect 2021 brought together industry thought leaders, business elites, tech-savvy professionals, pioneer enterprises, eco-partners, application service providers and developers, to discuss how to dive deep into the industry scenarios by deeply combining digital technology with industry knowledge and immersing ourselves into the main business process of enterprises, so as to deliver solutions to key business problems that can help improve their experience and efficiency and promote innovative models.

As an important strategic partner in Huawei's ecosystem, iSoftStone attended the digital ecosystem event with its digital scenario full-stack products and solutions, demonstrating the company's exceptional strength in digital consulting, Harmony ecosystem, cloud services, AI and so on. At the same time, at the sub forum of the event, Huifu Liu, CTO of iSoftStone, shared the company's co-creation experience in RPA (robotic process automation) with the guests, and delivered a keynote speech entitled “RPA Robot Enabled Business O&M Automation for Enterprises”.

The era of big data calls for new mission for enterprise business O&M

In the digital age, the traditional infrastructure can no longer meet the needs of production and life. The digital infrastructure represented by storage, computing, data center, AI, IoT and industrial Internet is building an intelligent world with everything interconnected. The broad application of intelligent scenarios such as digital working, unmanned factory, and automatic patrol inspection makes enterprises more dynamically productive and helps them build new production models.

Compared with the past, most of the business O&M difficulties faced by enterprises in the digital age focus on the "data" level, that is, how to support and guide the growth of business by identifying and interpreting the information that underlie the data. In other words, the focus of enterprise business O&M is no longer simply the IT system running status, but the business operational health as a key indicator. The IT O&M Department should be able to plan the system, allocate resources and optimize the process based on the business characteristics, thereby achieving the digitization goal of leading business with IT. Therefore, the Business O&M Department in an enterprise must have powerful real-time data analysis capability and open data interfaces to deliver next-generation O&M big data management solutions covering all business systems and IT systems in the enterprise. It can also help the enterprise identify business data fluctuations at the first time and continuously improve the efficiency in digital business operation and IT management through various means such as full-link monitoring, end-to-end application performance management, real-time business data analysis, and highly customized visual large screen. In this process, it is inevitable to adopt more automated and intelligent means and tools to make enterprise business O&M more automatic and intelligent.

Five directions for enterprise business O&M automation

In Liu's view, along with the deepening of enterprise digital application scenarios and the iterative replacement of model innovation, enterprise business O&M automation will extend in five directions: scale development, fully cloud-based, super automation technology platform, automation governance, and technological ecology, so as to help build the enterprises’ business O&M capability throughout the life cycle. Specifically:

First, scale development. With business development and enterprise operation and management as the core, enterprises will spur the scale development of their digital labor force RPA, so that more and more business modules can be performed by RPA robots in the future;

Second, fully cloud-based. At present, cloud native is already one of the bases for enterprises to build new type of infrastructure. It is also the basis for promoting enterprise business O&M automation. With its service and support capabilities, it can provide online RPA+AI-based professional services and build RPA+AI-based cloud native release and business O&M capabilities;

Third, the super automation technology platform. It integrates "RPA, AI, LCD, and low-code" to deliver business O&M solutions centering around enterprise business and spanning all steps including enterprise business process mining, process customization, process execution, process optimization, and process governance;

Fourth, automation governance. It aims to create effective organizations, systems, standards, processes, security, and technology by exploring automated management methods from both levels of management and technology;

Fifth, technological ecology. By utilizing the capabilities of eco-partners, it seeks to realize automation and intellectualization faster, better and at a lower cost.

Best "RPA+AI" practice helps enterprises bridge the intelligence gap

When it comes to iSoftStone's own digital transformation journey, since 2017, the company has successively completed the platform construction in office automation, mobility, business-finance integration and so on. While continuing to automate its own business O&M, iSoftStone, a partner of Huawei Cloud in times of trouble, was the first to accelerate the automation of its business process management in finance, taxation, IT, commerce, procurement, HR, salary management leveraging Huawei RPA+AI-based platform. This move has greatly improved the efficiency and quality of the company's workflows, and largely redefined employees' work experience by freeing them from mechanical and repetitive affairs.

At the same time, starting from consultation, iSoftStone, a trusted partner in enterprise digital transformation, has leveraged digital tools to deliver a series of RPA+AI-based industry-specific solutions integrating software and hardware for corporate customers. Examples include financial sharing center, patrol assistant, reporting assistant, marketing assistant, HR salary assistant, intelligent reimbursement, education assistant, testing assistant, etc. These solutions can help customers build a "fortress" of digital labor force.

Nowadays when various industries are working to accelerate digital transformation, RPA robots have become an important tool for enterprises to improve their business and operation capabilities. In the future, iSoftStone will rely on its proven RPA technology products and professional services to help enterprises close the intelligent gap and realize intelligent automation upgrading.